What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I do not receive any notification and payment is not process on my payment form

    Asked by Diego on August 23, 2012 at 07:04 PM

    Hello, i recently made a form where customers can go shopping and buy perfumes in the facebook website we have. Nevertheless, when customers input the C'C information and fill the information necesary. When they submit the form, i do not receive any notification and payment is not process. What might be the problem? Looking forward t your response. Thank you

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    JotForm Support

    Answered by jonathan on August 23, 2012 at 07:45 PM


    If the payment process was not completed, you will not recieve the notification email for it. You can instead check the incomplete payments in the form submissions. You can do this by going to My Forms / Submissions .

    Please inform us if you have further inquiry.