Custom URLs not working when viewed in China

Hi there,

Im currently experimenting some issues using the forms in China. It used to be ok, but now it requires VPN access! Can you please let us know if there is something wrong? 

Tried all browser possible.

Thanks

I checked one of your forms on website checker for China and it passed:

Which form did you check and what was the error you saw?

Thank you!

Hi there,
Im sorry, but it is not working for any of us here unless we are on the VPN…
Any ideas what can be the reason? It worked these days… not anymore…
We are very close to Shenzhen (Zhuhai).
[cid:5938BC0E-8EE2-43FC-8D30-69F94B046C20@expressvpn]
Victor Ruiz
Senior Consultant – Tennis/ Football
5/F, 180 Hennessy Road, Wan Chai, Hong Kong
T (852) 3678-3008 | M (34) 675-731-771 (86) 185-8822-0072
Email victor.ruiz@apgworld.com| www.apgworld.com
[cid:image001.jpg@01D22994.B0429D60]
The preceding e-mail message (including any attachments) is intended only for the addressee (s) and may contain information that may be privileged and confidential and should not be read, copied, forwarded, disclosed or otherwise used by any other person. If you are not the intended recipient, you are hereby notified that any use, retention, disclosure, copying, printing, forwarding or dissemination of this message is strictly prohibited and may be unlawful. If this email message has been sent to you in error, please erase all copies of the message and its attachments.
...

Sorry,
Even navigating through the website doesn’t work without the VPN...
Victor Ruiz
Senior Consultant – Tennis/ Football
5/F, 180 Hennessy Road, Wan Chai, Hong Kong
T (852) 3678-3008 | M (34) 675-731-771 (86) 185-8822-0072
Email victor.ruiz@apgworld.com| www.apgworld.com
[cid:image001.jpg@01D22994.B0429D60]
The preceding e-mail message (including any attachments) is intended only for the addressee (s) and may contain information that may be privileged and confidential and should not be read, copied, forwarded, disclosed or otherwise used by any other person. If you are not the intended recipient, you are hereby notified that any use, retention, disclosure, copying, printing, forwarding or dissemination of this message is strictly prohibited and may be unlawful. If this email message has been sent to you in error, please erase all copies of the message and its attachments.
...

https://form.jotform.us/VictorRF_/WETZvisa
https://form.jotform.me/VictorRF_/pickup
Could you please try these links?
The builder seems to be working…unless on VPN
But the Published links don’t
[cid:49DCA3C1-9AD4-431C-B976-D30F3DCBC96F][cid:76CFB713-38DA-49C9-AB10-3E15F6A8FEBB]
Victor Ruiz
Senior Consultant – Tennis/ Football
5/F, 180 Hennessy Road, Wan Chai, Hong Kong
T (852) 3678-3008 | M (34) 675-731-771 (86) 185-8822-0072
Email victor.ruiz@apgworld.com| www.apgworld.com
[cid:image001.jpg@01D22994.B0429D60]
The preceding e-mail message (including any attachments) is intended only for the addressee (s) and may contain information that may be privileged and confidential and should not be read, copied, forwarded, disclosed or otherwise used by any other person. If you are not the intended recipient, you are hereby notified that any use, retention, disclosure, copying, printing, forwarding or dissemination of this message is strictly prohibited and may be unlawful. If this email message has been sent to you in error, please erase all copies of the message and its attachments.
...

For some reason, we could not test your form using those custom URLs on the Great Firewall of China tester page. For clarification, are your forms being blocked even through its original URL? Here are your form's URLs

http://www.jotform.us/form/72138805617156

http://www.jotform.me/form/72338106940454

http://www.jotform.us/form/72350747928162

Also, how about visiting https://www.jotform.us, is it failing through this URL as well?

May I also suggest to try contacting your internet service provider and inquire with them for possibility of a routing problem on their end.

 

Weird!
Links you gave me seems to work without VPN.
Problem are with renamed links… any idea?
It is not an issue, but seems I am gonna build several forms and we will publish, it would be helpful to be able to have some renamed links to avoid confusions.
Thanks for your assistance.
Best
Victor Ruiz
Senior Consultant – Tennis/ Football
5/F, 180 Hennessy Road, Wan Chai, Hong Kong
T (852) 3678-3008 | M (34) 675-731-771 (86) 185-8822-0072
Email victor.ruiz@apgworld.com| www.apgworld.com
[cid:image001.jpg@01D22994.B0429D60]
The preceding e-mail message (including any attachments) is intended only for the addressee (s) and may contain information that may be privileged and confidential and should not be read, copied, forwarded, disclosed or otherwise used by any other person. If you are not the intended recipient, you are hereby notified that any use, retention, disclosure, copying, printing, forwarding or dissemination of this message is strictly prohibited and may be unlawful. If this email message has been sent to you in error, please erase all copies of the message and its attachments.
...

I can see that you can open the form if it is not using the custom URL. Please try the following links:

https://form.jotform.me/VictorRF_/pickuphttps://form.jotform.com/VictorRF_/pickup

Also, please try contacting your ISP and have them whitelist our IP address and domain servers. Here's a guide: Whitelisting-JotMails-IP-Addresses.

Hope that works. Thank you.

Hi there,

Thanks again
[cid:578E9B4D-6799-42D8-A747-7380414801CD@expressvpn][cid:3C46F383-2E8B-4CC6-96DB-639ED845D49C@expressvpn]
Victor Ruiz
Senior Consultant – Tennis/ Football
5/F, 180 Hennessy Road, Wan Chai, Hong Kong
T (852) 3678-3008 | M (34) 675-731-771 (86) 185-8822-0072
Email victor.ruiz@apgworld.com| www.apgworld.com
[cid:image001.jpg@01D22994.B0429D60]
The preceding e-mail message (including any attachments) is intended only for the addressee (s) and may contain information that may be privileged and confidential and should not be read, copied, forwarded, disclosed or otherwise used by any other person. If you are not the intended recipient, you are hereby notified that any use, retention, disclosure, copying, printing, forwarding or dissemination of this message is strictly prohibited and may be unlawful. If this email message has been sent to you in error, please erase all copies of the message and its attachments.
...

Hey Victor, I moved your last question to a separate thread https://www.jotform.com/answers/1232409

We'll reply to you there shortly.

Cool thanks
Victor Ruiz
Senior Consultant – Tennis/ Football
5/F, 180 Hennessy Road, Wan Chai, Hong Kong
T (852) 3678-3008 | M (34) 675-731-771 (86) 185-8822-0072
Email victor.ruiz@apgworld.com| www.apgworld.com
[cid:d628abfe-be0a-4e7f-aced-7d5cd58164ed@apcprd06.prod.outlook.com]
The preceding e-mail message (including any attachments) is intended only for the addressee (s) and may contain information that may be privileged and confidential and should not be read, copied, forwarded, disclosed or otherwise used by any other person. If you are not the intended recipient, you are hereby notified that any use, retention, disclosure, copying, printing, forwarding or dissemination of this message is strictly prohibited and may be unlawful. If this email message has been sent to you in error, please erase all copies of the message and its attachments.
...

Hi.
Any solution to this?
I can use the links you sent me below, but I need to get the renamed ones working, as I already published them in the official channels.
Any luck?
Victor Ruiz
Senior Consultant – Tennis/ Football
5/F, 180 Hennessy Road, Wan Chai, Hong Kong
T (852) 3678-3008 | M (34) 675-731-771 (86) 185-8822-0072
Email victor.ruiz@apgworld.com| www.apgworld.com
[cid:image001.jpg@01D22994.B0429D60]
The preceding e-mail message (including any attachments) is intended only for the addressee (s) and may contain information that may be privileged and confidential and should not be read, copied, forwarded, disclosed or otherwise used by any other person. If you are not the intended recipient, you are hereby notified that any use, retention, disclosure, copying, printing, forwarding or dissemination of this message is strictly prohibited and may be unlawful. If this email message has been sent to you in error, please erase all copies of the message and its attachments.
...

Can you please try with the following Custom URLs and see if they will load from your end without using a VPN:

https://www.jotform.com/VictorRF_/WETZvisa

https://www.jotform.com/VictorRF_/pickup

If they didn't load, grab a screenshot of your browser console's network tab so we can see which parts of the form are being blocked from your end. Ensure the screenshot will include the domains/elements that didn't load on the Network tab.

Related guides:

How-to-get-a-console-report-from-most-common-browsers

How-to-Post-Screenshots-to-Our-Support-Forum

Don't attach it via email. If you will be sending us screenshots, please post it on your thread (not via email). Just click the link below to open your thread:

https://www.jotform.com/answers/1231435 

I can find my threat anymore.
But listen, still can open the links (you guys helped us yesterday to change the user name to WETZ).
None of the links works unless we use a VPN. I’m not at the company network now…
I got the console screenshots, but I cannot share them with you unless you want me to add them to the email -
Victor Ruiz
Senior Consultant – Tennis/ Football
5/F, 180 Hennessy Road, Wan Chai, Hong Kong
T (852) 3678-3008 | M (34) 675-731-771 (86) 185-8822-0072
Email victor.ruiz@apgworld.com| www.apgworld.com
[cid:image001.jpg@01D22994.B0429D60]
The preceding e-mail message (including any attachments) is intended only for the addressee (s) and may contain information that may be privileged and confidential and should not be read, copied, forwarded, disclosed or otherwise used by any other person. If you are not the intended recipient, you are hereby notified that any use, retention, disclosure, copying, printing, forwarding or dissemination of this message is strictly prohibited and may be unlawful. If this email message has been sent to you in error, please erase all copies of the message and its attachments.
...

Hello Victor,

I would suggest you to please sign out form your account and then sign in again with your new username "WETZ".

You may also like to send the screenshots in email at support@jotform.com Please ensure that the subject line of email is "Support Thread #1231435".

We will wait for your response.

Thank you!

Yes ok. I did already log out before writing you and it is not working. It its not a problem of my network, cause it doesn’t work for ANY network. Nor even in 4G.
But you are not replying my question… WE CANNOT USE THE FORMS IN CHINA WITHOUT VPN? Something must have change from your end, as we used to be able to do it (that was the main reason we chose jot form among other options). No we cannot, and it is essential for us.
Can you please let me know what can we do?
Thank you.
Victor Ruiz
Senior Consultant – Tennis/ Football
5/F, 180 Hennessy Road, Wan Chai, Hong Kong
T (852) 3678-3008 | M (34) 675-731-771 (86) 185-8822-0072
Email victor.ruiz@apgworld.com| www.apgworld.com
[cid:image001.jpg@01D22994.B0429D60]
The preceding e-mail message (including any attachments) is intended only for the addressee (s) and may contain information that may be privileged and confidential and should not be read, copied, forwarded, disclosed or otherwise used by any other person. If you are not the intended recipient, you are hereby notified that any use, retention, disclosure, copying, printing, forwarding or dissemination of this message is strictly prohibited and may be unlawful. If this email message has been sent to you in error, please erase all copies of the message and its attachments.
...

I can see that you changed your username from (VictorRF_) to (WETZ). Please take note that you need to re-create the custom URLs after changing the username. Here's a guide: How-to-Create-a-Custom-URL-of-a-Form.

Also, I noticed that your reply on this forum still shows your old username.

Can you please try to log out from JotForm and clear your browser cache?

Hope that helps. Thank you.

I do not why it shows it, cause I already logged out a couple of times and logged in with the new user...
I even recreate the URLs and it worked with VPN but both without it. I guess we are focusing on two different issues... the links work, but NOT in china...
Anyway we can find a way Asier and more direct way to communicate to solve this issue? It can take forever with emails
Victor Ruiz
Senior Consultant – Tennis/ Football
5/F, 180 Hennessy Road, Wan Chai, Hong Kong
T (852) 3678-3008 | M (34) 675-731-771 (86) 185-8822-0072
Email victor.ruiz@apgworld.com| www.apgworld.com
[cid:d628abfe-be0a-4e7f-aced-7d5cd58164ed@apcprd06.prod.outlook.com]
The preceding e-mail message (including any attachments) is intended only for the addressee (s) and may contain information that may be privileged and confidential and should not be read, copied, forwarded, disclosed or otherwise used by any other person. If you are not the intended recipient, you are hereby notified that any use, retention, disclosure, copying, printing, forwarding or dissemination of this message is strictly prohibited and may be unlawful. If this email message has been sent to you in error, please erase all copies of the message and its attachments.
...

I'm sorry, but the only communication is through our forum.

Since this issue is hard for us to replicate we really need your assistance, meaning we will need the console report when the issue occurs. Here is how to get the console report from your browser: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

You can completely follow that guide and attach the image to this thread.

Also, please use these links:

https://form.jotform.us/WETZ/accommodation

https://form.jotform.us/WETZ/visa

https://form.jotform.me/WETZ/pickup

https://form.jotform.us/WETZ/localtransportation

We'll wait for your response.

Thank you!

Hi there.
Ive read the threads regarding Forms not working on China. Seems to work when the domain is www.jotform.com…. It is important to us that we use the forms with the customise name… Any thing we could do about it?
Thank you
Victor Ruiz
Senior Consultant – Tennis/ Football
5/F, 180 Hennessy Road, Wan Chai, Hong Kong
T (852) 3678-3008 | M (34) 675-731-771 (86) 185-8822-0072
Email victor.ruiz@apgworld.com| www.apgworld.com
[cid:image001.jpg@01D22994.B0429D60]
The preceding e-mail message (including any attachments) is intended only for the addressee (s) and may contain information that may be privileged and confidential and should not be read, copied, forwarded, disclosed or otherwise used by any other person. If you are not the intended recipient, you are hereby notified that any use, retention, disclosure, copying, printing, forwarding or dissemination of this message is strictly prohibited and may be unlawful. If this email message has been sent to you in error, please erase all copies of the message and its attachments.
...

Hi again Victor - Let me recap what has transpired so far. The main issue right now is this:

You can't view your forms with a Custom URL in China if you're not using a VPN. The links work, but NOT in China.

From the statement above, we can clearly tell that:

- It's an isolated case from your end since all of us on this thread can load your form without issues.

- What we can do to help is figure out what's causing the problem, and offer suggestions on how you could possibly fix it.

We have kindly asked you several times to share a screenshot of your browser console's network tab. But, up until now, you haven't shared anything with us. If you did, and you attached it via email, it won't work. Our Support Forum doesn't process email attachments (see step #1 below later).

We also asked you to try several links and report back to us which worked and which didn't, but you still haven't replied to that question yet.

Moving on, we'd like to get back on track, so please reply to us item per item on the following:

1. Share a screenshot of your browser console's network tab. In case you're having troubles, I have temporarily marked your thread as public so you can post to it just in case you're not logged in to your account or if you're logged in to something else.

Click this link https://www.jotform.com/answers/1231435 and post your reply/screenshot there.

Complete guide: How-to-Post-Screenshots-to-Our-Support-Forum

2. Please try all these links using your normal connection (without connecting to a VPN):

https://www.jotform.com/WETZ/visa

https://www.jotform.com/WETZ/localtransportation 

https://www.jotform.com/WETZ/accommodation

https://www.jotform.com/WETZ/pickup

How was it? Please reply with the results line by line. Example:

https://www.jotform.com/WETZ/visa - worked

https://www.jotform.com/WETZ/localtransportation - didn't work

https://www.jotform.com/WETZ/accommodation - didn't work

https://www.jotform.com/WETZ/pickup - didn't work

For those forms that didn't work, grab a screenshot of your browser's console with the network tab displayed.

Complete guide: How-to-get-a-console-report-from-most-common-browsers

You can refer to step #1 above on how to post a screenshot.

We will sincerely appreciate your cooperation in this matter. Please carefully review my post and reply back accordingly.

All the .com links work! Thank you.
The problem is with the .us links - seem to be blocked in China - which are the only option given when you rename the link!
Thank you.
Victor Ruiz
Senior Consultant – Tennis/ Football
5/F, 180 Hennessy Road, Wan Chai, Hong Kong
T (852) 3678-3008 | M (34) 675-731-771 (86) 185-8822-0072
Email victor.ruiz@apgworld.com| www.apgworld.com
[cid:d628abfe-be0a-4e7f-aced-7d5cd58164ed@apcprd06.prod.outlook.com]
The preceding e-mail message (including any attachments) is intended only for the addressee (s) and may contain information that may be privileged and confidential and should not be read, copied, forwarded, disclosed or otherwise used by any other person. If you are not the intended recipient, you are hereby notified that any use, retention, disclosure, copying, printing, forwarding or dissemination of this message is strictly prohibited and may be unlawful. If this email message has been sent to you in error, please erase all copies of the message and its attachments.
...

Thank you for keeping us posted, Victor.

If any issues would arise again in any of your forms, feel free to let us know.

All the best.