- OldBuckAirfieldAsked on August 24, 2017 at 05:53 AM
I've looked at the various support articles but I don't seem to have the buttons within the Form Designer which allow me to select fonts. Themes, colours etc but not fonts.
We use Google web fonts and the only thing stopping me from upgrading is that I want to be able to make the fonts similar or identical to what we use. Does this functionality come with an upgrade, or am I missing something?
- JotForm SupportjonathanAnswered on August 24, 2017 at 08:27 AM
It is in Form Designer>>Styles option.
- OldBuckAirfieldAnswered on August 24, 2017 at 10:08 AM
Ok, on that very same window I am only being allowed to select Pallettes, Themes or Custom. Is that because I have not upgraded? Put simply if I buy am I guaranteed to be able to pick my font?
- JotForm SupportjonathanAnswered on August 24, 2017 at 10:17 AM
You were using the new Form Layout this is why your Form Designer appears different.
Try first switching back to Legacy Layout.
Then check again in the Form Build. The Form Designer should now be back to the original version.
Change the fonts needed. Then go again to Form Settings and switch back again to New Layout/Form Layout.
Let us know if this did not work.
- OldBuckAirfieldAnswered on August 25, 2017 at 09:31 AM
I've done that. It appears with the right font in Legacy Mode but when I switch back it reverts to the standard font again.
- JotForm SupportJanAnswered on August 25, 2017 at 10:59 AM
Unfortunately, the "Advanced Designer" is not yet available in the New Form Layout.
I will escalate this thread to our developers as a feature request. We'll update you once an information is available.
Thank you for your patience.
- OldBuckAirfieldAnswered on August 25, 2017 at 11:13 AM
That's incredibly annoying. I upgraded and paid only this morning on the specific understanding that the fonts were selectable. Had I have known I'd have gone with your competitors. How long will it be until this is fixed and why are you advertising it as a feature when it is not available?
How, additionally, can I cancel the upgrade and get my money back?
- JotForm SupportJanAnswered on August 25, 2017 at 11:54 AM
We are sorry for the inconvenience. The New Form Layout was just recently implemented. Unfortunately, we cannot provide any ETA on when will this be available.
Please take note that you can still use Google Fonts in the Legacy layout. First, please change the Form Layout in the Form Settings. Here's a guide:
1. In the Form Builder, click "Settings" in the top menu. Go to "Form Settings" and then click the "Show More Options" button.
2. Look for "Form Layout" and then change it to "Legacy Layout".
3. After that, click "Build" in the top menu and then click the "Form Designer" icon.
4. Go to "Styles" tab and change the font style.
5. Click the "Save" button when you're done.
Here's the result:
Here's a demo form: https://form.jotformpro.com/72364140160950.
Hope that helps. If you still want to cancel the subscription, please let us know. Thank you.