Submit button of form embedded with iFrame embed code is not working in mobile devices. It just says "Please wait..".

  • Valueserv
    Asked on August 24, 2017 at 7:39 AM

    Good day,

     

    I have created quite a few forms but I find that on almost all of them there is a bit of a problem on the MOBIsites. The Websites seem to be in order.

     

    I have injected the HTML as an I-frame but when I press submit, all the foms do the same. It freeze, or does not go to the thank you page.. all it says is: Please wait.... and then nothing. Can someone please giive me some guidance.

     

    All the foms are mobi responsive. I have included an example below.

     

    Thank you,

     

    Pieter Wagner

  • Ashwin JotForm Support
    Replied on August 24, 2017 at 9:34 AM

    Hello Pieter,

    I did test your embedded form in my mobile device and I am unable to replicate the issue you are having. I was able to submit your form and the thank you message was also displayed successfully. Please check the screenshots below:

    Submit button of form embedded with iFrame embed code is not working in mobile devices Screenshot 30

    Submit button of form embedded with iFrame embed code is not working in mobile devices Screenshot 41

     

    I would suggest you to please test your form in mobile device again and get back to us if the issue persists.

    We will wait for your response.

    Thank you!