- callioAsked on August 24, 2017 at 02:03 PM
We're trying to add Authorize.net as our payment option. We've been using PayPal for years successfully with JotForms. When I attempt to test the form (not in the Sandbox). I get an error message that says:
PCI::Error during transation
This transaction cannot be accepted.
Please go back and fix this
URL for our form: https://form.jotformpro.com/72284207406958
Our bank says we have the right codes entered. HELP!
- JotForm SupportBJoannaAnswered on August 24, 2017 at 02:39 PM
I cloned your form and tested Authorize.net integration is sandbox mode and it is working properly.
The error message This transaction cannot be accepted usually means that your Authorize.Net Transaction Key is not valid.
Please check again if your Transaction Key is correct and integrate the form again with Authorize.net.
You can also try to remove the Authorize.net payment field and add it again to your form.