Authorize.net integration ERROR

  • callio
    Asked on August 24, 2017 at 2:03 PM

    We're trying to add Authorize.net as our payment option. We've been using PayPal for years successfully with JotForms. When I attempt to test the form (not in the Sandbox). I get an error message that says:

    PCI::Error during transation

    This transaction cannot be accepted.

    Please go back and fix this

    URL for our form: https://form.jotformpro.com/72284207406958

    Our bank says we have the right codes entered. HELP! 

     

    Page URL: https://form.jotformpro.com/72284207406958
  • BJoanna
    Replied on August 24, 2017 at 2:39 PM

    I cloned your form and tested Authorize.net integration is sandbox mode and it is working properly. 

    The error message This transaction cannot be accepted  usually means that your Authorize.Net Transaction Key is not valid. 

    https://support.authorize.net/authkb/index?page=content&id=A852 

    Please check again if your Transaction Key is correct and integrate the form again with Authorize.net. 

    You can also try to remove the Authorize.net payment field and add it again to your form.