You can delete any submissions over a year old in our account

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    MarthaK
    Asked on August 24, 2017 at 02:29 PM

    You have notified me that we are out of "submission storage space" - here's what you can do.

    Go ahead and delete any submissions over a year old.  We download all that information as we receive it so there is no reason for you to keep it.

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    AIDAN
    Answered on August 24, 2017 at 03:02 PM

    Please note that you can delete your form submission data by following our guide on how to do so here: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    I hope this helps. If you need further assistance please let us know. Thank you.

  • Profile Image
    MarthaK
    Answered on August 24, 2017 at 03:21 PM

    However you seem to have submissions for forms that have been deleted.  I cannot access them to delete them because the forms are not there.  Therefore, my original suggestion still holds.

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    AIDAN
    Answered on August 24, 2017 at 03:40 PM

    Thanks to the information you kindly provided I was able to confirm that you have several deleted forms that have submissions in them, and these do indeed count in the submissions storage.

    Please note that by permanently deleting these forms, you will delete the associated submissions with them, clearing your submissions storage as a result.

    I have created a screenshot to guide you through permanently deleting these forms:

    If you need further assistance please let us know. We will be happy to help. Thank you.