How to attach uploaded formula files to autoresponder?

  • Profile Image
    Hoermann
    Asked on August 25, 2017 at 02:54 AM

    Hello JotForm Support

     

    Our customers use a jotform to send photos to us. The file upload of jotform works fine
    and we receive these photos as attachment in an e-mail.

    Our problem is the following: Our customers want to have a copy of their form including their individual attached photos. The copy of the form can be made easily but we could not find a solution for the attachment.

    With the auto responder it's not possible to choose the uploaded files as attachment. Just a fixed upload can be set and that doesn’t help us. With the notification option it is possible to attach the uploaded files (we are already using this successfully to send the files to us) but there we can't set the person who fills out the form as a receiver (only fixed receiver e-mails are possible).

    Is there any workaround for this problem? Our could you implement this function in Jotform? We need either an individual attachment for the auto responder or the possibility to set the entered e-mail (from the formula) as a receiver with the notification e-mail.

     

     

    Thanks in advance.

  • Profile Image
    BJoanna
    Answered on August 25, 2017 at 04:17 AM

    An Autoresponder email does not have Send Uploads as Attachment option. 

    As a possible workaround, you can use the Email Notification to send the email with attachments to your users, but the email Notification will have to be conditional. 

    How to Send Email Based on User's Answer

    You have to set the value of the email field as recipient email address of conditional Notification.

    How to Find Field IDs and Names

    You can set your condition like this. 

    Here is my demo form that you can test: https://form.jotformpro.com/72362293249965 

    Hope this meet what you are looking for.

  • Profile Image
    Hoermann
    Answered on August 25, 2017 at 08:17 AM

    Thank you for your fast answer. That worked perfectly, I wish you a nice weekend.