Jotform form stops working after breakpoint in Adobe Muse...

  • Profile Image
    Carlfredrik
    Asked on August 25, 2017 at 03:19 AM

    Hi!

     

    I have a problem with my Jotform forms on my website: www.blackhouse.se.

     

    The forms disappears when i drag the page from my highest resoloution 2048 and past a "breakpoint" at 1330.

     

    It does not happen when i test it in Muse only when the page is uploaded to the server.

     

    Could you please help me?!

     

    Ps. I have attached a screenshot of an answer that i got from Jotform yesterday, but it is no problem in mobile devices only in situations as described above.

     

    Regards,

     

    Carl

  • Profile Image
    BJoanna
    Answered on August 25, 2017 at 04:31 AM

    I was able to replicate mentioned issue when I tested your embedded form, but I was not able to replicate the issue on the standalone form. 

    I also checked your form on my phone and tablet and the form is displayed properly.

    Your form is embedded with the script code. Maybe there are some script conflicts between your webpage scripts and JotForm script. Please re-embed your form with the iFrame code to see if that will resolve the issue. Inside of this guide, you can find how to get the iFrame code of your form:

    Getting the Form iFrame Code

    Hope this helps to solve the issue.