Why can't my form be viewed in all browsers?

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    Asked on January 24, 2011 at 07:35 PM

    I created a form using jot form and it can not be viewed in some of the internet browsers. I've tested several different computers.  

    www.toniharrisspeaks.com/contact.htm

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    aytekin
    Answered on January 25, 2011 at 10:25 AM

    Can you tell me the type and version of the browser that has the problem? 

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    JohnMcArthur
    Answered on January 27, 2011 at 01:26 PM

    John McArthur

    My form can be viewed and used in all browsers but Firefox.

    http://www.preview.artdepartment.us/TM&Associates/

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    aytekin
    Answered on January 28, 2011 at 08:10 AM

    I do not see a form on that URL. Can you send me the URL of the exact page that has this problem. 

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    JohnMcArthur
    Answered on January 28, 2011 at 10:24 AM

    Exactly! The form is not visible when viewed by Firefox. But is visible on Safari, Opera, and Explorer.

    It is placed on the right hand side of, Contact page.

    Thank you

    http://www.preview.artdepartment.us/TM&Associates/contact.html

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    crogel
    Answered on January 28, 2011 at 05:15 PM

    I have one that doesn't work in Firefox either. It cuts off the submit button:

    http://www.decision-wise.com/360-degree-feedback-survey-access-page.html

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    JohnMcArthur
    Answered on January 28, 2011 at 05:41 PM

    I am so new at using JotForms but I looks like you need to create more depth in the table where you placed the form. It's there but crowded. I'm just saying...

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    crogel
    Answered on January 28, 2011 at 06:03 PM

    I figured it out.  I had to delete the submit button and add it back and now it it is viewable in Firefox.

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    JohnMcArthur
    Answered on January 28, 2011 at 06:15 PM

    Congrats. That's a good feeling. My form still doesn't show up at all in Firefox.

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    abajan
    Answered on January 28, 2011 at 08:41 PM

    @JohnMcArthur Yes, I see what you mean. That's a curious problem.

    Your form is conflicting with something else on that page because I copied the form's code, as is, from your site to one of my own pages and it displayed okay in Firefox.

    Try commenting out all of the code except the form and see if it displays okay. If it does (it ought to), try adding back in various elements, one-by-one (uploading the saved document to the site and refreshing the browser with each change), until you see the form vanish. When that happens, Presto! you will have found the offending code. (I know this sounds like a very tedious procedure but sometimes drastic measures are required to get to the root of the problem.) I will try the same procedure with your site on my end and see what I come up with.

    UPDATE: I just saved your page to my computer and the form displayed just fine in Firefox. I'm still trying to figure out what's going on though. Something is happening on the live site which, so far, I've been unable to replicate locally. That's why the form is loading okay when the page's local duplicate is viewed in my browser.

    UPDATE: The W3C validator is reporting 15 errors when your page is validated via its URI (URL). Actually, correcting those errors should be your first priority. I'll see which of them I can correct. Looking more closely at those errors, most of them can be corrected by just adding alt="" to each tag that generates the warning: Required attribute "alt" not specified. (There's no need to put a value for the alt attribute. It just needs to be there for the document to validate.) Adding type="text/javascript" to your form's script tag will correct another error.

    A higher number of errors are reported by the validator when the local version of the page is either uploaded to it or it is validated by directly pasting the markup of the page into the textarea box, as opposed to URI validation. To me, that's another indicator of something happening at the live page which is not taking place locally.

    Incidentally, users unfamiliar with the W3C validator can become disheartened when they see a large number of errors being reported. However, they soon realize that oftentimes, fixing just a few errors corrects the rest. That's just the way the validator works.

    Something recently occurred to me: It might be worth your while to join the official Firefox forum and ask why only in Firefox can't the form at http://www.preview.artdepartment.us/TM&Associates/contact.html be viewed. Someone there is sure to know the answer. In the meantime I'll keep trying to find the cause of your page's problem.

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    seyhuns
    Answered on January 31, 2011 at 02:44 AM

    Hello JohnMcArthur,

    You script tag is outside the th cell this could be the problem:

     

    <th width="243" bgcolor="#FFFFFF" scope="col">&nbsp;</th> 

    <script src="//www.jotform.com/jsform/10113006544"></script> 

     

    Please change to this:

     

    <td width="243" scope="col">

         <script src="//www.jotform.com/jsform/10113006544"></script>

     </td>  

     

     

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    JohnMcArthur
    Answered on January 31, 2011 at 11:32 AM

    Very helpful input. I'm grateful for the ideas... Part of the image problems were resolved.

    Thanks

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    abajan
    Answered on January 31, 2011 at 02:14 PM

    @JohnMcArthur I see you got the Firefox display problem solved. Cheers! But don't pop the cork on the Champagne just yet: There's a slight issue in Opera 11. When I click on the arrow next to the drop down menu, it doesn't work. However, if I click on the name of the country shown (United States in your form's case), it's no problem. I created a dummy form with a drop down to see if that was just the way Opera handled that type of menu because I don't normally use that browser and I figured it was just my unfamiliarity with its features but that was not the case. It seems to be a problem with your specific form.

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    JohnMcArthur
    Answered on January 31, 2011 at 04:21 PM

    abajan - Thanks for all your help. I'll follow through on your comments re: Opera. Opera isn't very popular but I do want the form to work in all browsers...