- cgoreAsked on August 25, 2017 at 02:12 PM
- JotForm SupportMike_GAnswered on August 25, 2017 at 03:00 PM
We would like to apologize for any inconvenience, however, encrypted submission data will always show encrypted on excel reports. It is because as mentioned at the bottom of this guide — Encrypted-Forms-and-How-to-Use-Them#Are-Forms-and-Submissions-Secure-Without-the-Encryption-Feature-Enabled,
"All server side gathered and processed data, can not be retrieved in encrypted forms because your private key is never sent to our servers."
If you have other questions, please feel free to contact us anytime.