Having issues going to the next page from a particular page on my form on iPads

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    surphaces
    Asked on August 25, 2017 at 02:16 PM

    My form seems to be working fine everywhere except iPads. It now appears fine but having errors trying to complete it.

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    Kiran
    Answered on August 25, 2017 at 03:34 PM

    I have checked your web page on an iPad emulator and tried submitting the form. I was able to enter the information without any issue and able to submit the form normally. 

    Could you check if you are still experiencing any issue with the form on iPad? Also, please try submitting the form using a different browser and see if that works. 

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image
    surphaces
    Answered on August 26, 2017 at 10:43 AM
    Hi
    Thanks for your response. The site owner sent me numerous times that it
    didn't work on IPad. I kept telling him it looked good when we tested on
    IPad until I actually tried to complete the form and came up with the same
    issues he was experiencing. I just tried again. Everything was going great
    until I reached the Type of window section. I was able to select but
    couldn't go forward.
    Deborah Shaw-Nelson
    *Vice President*
    *surpHaces*
    p: (877) 715.5313 m: (407) 415-0651
    w: www.surphaces.com e: dsnelson@surphaces.com
    ...
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    Mike_G
    Answered on August 26, 2017 at 02:04 PM

    Thank you for the additional information. However, like my colleague, Kiran, I was not able to reproduce the issue you are having on an iPad emulator. I have made a test submission directly from the form on your website and I have not encountered the issue you described on the page where the "Type of Window Needed" is. May we know why exactly you can't go past that page, please? Is the "Next" button not showing or it is showing but nothing happens when you tap it? Also, have you tried using the "Return" button from the on-screen keyboard?

    We will wait for your response.

  • Profile Image
    surphaces
    Answered on August 26, 2017 at 02:43 PM
    I can select the type of window needed and the next button appears
    (partially hidden though) but it doesn't work and thus the user is unable
    to get past this section.
    Deborah Shaw-Nelson
    *Vice President*
    *surpHaces*
    p: (877) 715.5313 m: (407) 415-0651
    w: www.surphaces.com e: dsnelson@surphaces.com
    ...
  • Profile Image
    jonathan
    Answered on August 26, 2017 at 04:24 PM

    I test your form on the website using iPad browser and I was able to encounter the issue of moving the form to Next page.

    I checked the browser console and I see error like this.

     

    Since your website was using http only URL, I think it was having conflict with the published form that was using secure URL (https). 

    Can you try first re-embedding again the form on the website. Please try using the non https version of the iframe published code. (uncheck the secure option when getting the publish code).

    Then test again using the ipad browser. Let us know if issue still persist.