Form field label is not complete in email notification

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    jamieschafer
    Asked on August 25, 2017 at 05:32 PM
    One last question, could you assist me in getting this questions https://www.screencast.com/t/83yY0gAfs to appear on my email notification here https://www.screencast.com/t/y9ZtIB8x4NN4 
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    david
    Answered on August 25, 2017 at 05:37 PM

    I checked both of your most recent forms and did not see that field present.  If this still needs adjusting, let us know which form you are having trouble with and we will take a look.  If you want all current form fields with complete labels included in the notification email, you can simply delete the current notification email and create a new one:

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

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    jamieschafer
    Answered on August 25, 2017 at 06:20 PM

    Hi this is my form ID: https://form.jotformeu.com/72366344384360 

    I would like the title of this question https://www.screencast.com/t/83yY0gAfs to appear on my email notification here as at present it is not showing https://www.screencast.com/t/y9ZtIB8x4NN4 

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    EltonCris
    Answered on August 25, 2017 at 07:56 PM

    Your email notification was customized that's why it failed to update the field labels in the template.

    Anyhow, I've fixed it for you. Kindly check.

    Here's how to edit the notification https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

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    jamieschafer
    Answered on August 25, 2017 at 08:21 PM

    Many thanks however, even when you still select 'yes' to this question (Did we resolve your query during your recent contact with us?) when I receive the results via email I still this https://www.screencast.com/t/CPyGqK1X. This questions and answer should only appear in the email results if the answer of 'no' is selected. If the answer of 'yes' is selected then I do not want to question or empty text box to appear in the email. Is this possible?

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    EltonCris
    Answered on August 25, 2017 at 08:33 PM

    Yes, that's supposed to be how email works by default. It won't show empty fields.

    When I check your email under advanced settings, this feature was turned off.

    We suggest setting Yes on "Hide Empty Fields" in your email settings. This should exclude the empty fields.

    Here's how: