What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where are my payments?

    Asked by msmills on August 24, 2012 at 12:25 PM

    Hello,

     

    I realized there were several payments sitting in one of the form queues yesterday.  I submitted them all, but the payments have not arrived in my PayPal account yet.  Please advise.

     

    Thanks,

    Amanda

  • Profile Image

    Answered by gori-mathew on August 24, 2012 at 01:14 PM

    Hi Amanda;

    Please verify that the email address assigned in your paypal account (primary)  is also the email address set in your form within the Paypal wizard,

    This one also should be the email address in the form's Email Recipient in the Notification E-mail alert.

    You may  also need to setup the IPN (instant payment notifications) in your paypal account in order to prevent the pending submissions

    Please kindly follow the instructions from these forum threads

    http://www.jotform.com/answers/75539-Embedded-Form-with-paypal-intergration

    http://www.jotform.com/answers/89275-Pending-Submissions-Payment-Processed-by-PayPal#2

    Should you need more assistance let us know