Where are my payments?

  • Profile Image
    msmills
    Asked on August 24, 2012 at 12:25 PM

    Hello,

     

    I realized there were several payments sitting in one of the form queues yesterday.  I submitted them all, but the payments have not arrived in my PayPal account yet.  Please advise.

     

    Thanks,

    Amanda

  • Profile Image
    gori-mathew
    Answered on August 24, 2012 at 01:14 PM

    Hi Amanda;

    Please verify that the email address assigned in your paypal account (primary)  is also the email address set in your form within the Paypal wizard,

    This one also should be the email address in the form's Email Recipient in the Notification E-mail alert.

    You may  also need to setup the IPN (instant payment notifications) in your paypal account in order to prevent the pending submissions

    Please kindly follow the instructions from these forum threads

    http://www.jotform.com/answers/75539-Embedded-Form-with-paypal-intergration

    http://www.jotform.com/answers/89275-Pending-Submissions-Payment-Processed-by-PayPal#2

    Should you need more assistance let us know