YouTube Widget still shows an old video

  • mytrip.vegas
    Asked on August 25, 2017 at 10:04 PM

    Hi. I had a you tube video in a form. I deleted it and, put in a new you tube widget, put in the share address, and the old video still shows up in preview as well as publish modes. I have cleared the cache after deleting the widget but it makes no difference. Is there a certain amount of time that has to go by to see it change? Thank you.

    Jotform Thread 1233070 Screenshot
  • Support_Management Jotform Support
    Replied on August 26, 2017 at 1:54 AM

    For us to better help you and discern the difference between the 2 videos you're reporting, can you please share with us the links of both old and new YouTube videos?

    It would also help us if you will tell us which of those 2 videos you wish to use.

    And since it wasn't clear which cache you cleared, whether your browser's cache and cookies, or your Account's Form Cache, I took the liberty of clearing your Form Cache from my end.