Forms not appearing in Facebook on mobile devices

  • Profile Image
    ANERLEY 
    Asked on August 27, 2017 at 07:26 PM

    Hi, I know that currently jot form does not have the ability to show facebook form tabs on mobile devices. IS this something that will ever be available through Jot Form ? Even if it costs more to send a form to mobile?  I would like to know if it's something due to happen or not.

    Thanks a lot

  • Profile Image
    Mike_G
    Answered on August 27, 2017 at 08:56 PM

    From what I know, Jotform Apps not showing in Facebook on mobile devices is not a limitation within but Jotform but with Facebook.

    You can take a look at the following discussion/bug report on Facebook — https://developers.facebook.com/bugs/435173473172584/

    "Page tab apps are not supported on mobile devices by Facebook's Platform. However, Static Iframe Tab App provides direct URL to your page tab that is viewable on mobile devices. To get your page direct URL, simply edit your Facebook tab and copy the link you see on the Tab URL box."

    So, as an alternative, you can try to add your form using the custom Iframe App method — https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App-

    There are also specialized companies who have dedicated their services to enabling Facebook tab pages to be shown even to mobile users. Examples of these companies:

    http://blog.woobox.com/2011/12/woobox-short-urls-now-auto-redirect-to-tab-and-mobile/

    https://www.tabsite.com/blog/mobile-solution-for-facebook-page-tabs/

    http://blog.thunderpenny.com/2013/01/tabs-on-mobile/

    You may want to consider checking on any of them and use it as a workaround to show your form in Facebook on mobile devices.