- yopacrisAsked on August 27, 2017 at 08:57 PM
I had a promotion on my page this month which made me exceptionnaly reach my limit of 1 000 submissions per month. this is the very first time i am reaching that number and i think it will happen very exceptionnaly and I dont think I should upgrade because of something that might happen just twice a year.
so my quetsion is, can i upgrade like today to the next plan to keep having submission until end of the month and then on september 1st i downgrade again to this plan.
PS: I have an old plan at 9 dollars, wondering if I will lose that plan if i want to downgrade later
- JotForm SupportJohn_BensonAnswered on August 27, 2017 at 11:55 PM
Yes, you can upgrade your account to Silver plan to increase the submission monthly limit to 10,000. After that, contact us again here in the Support Forum and request to downgrade your account back to old subscription.
To upgrade your account, please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account
I hope this helps.
- JotForm SupportJohn_BensonAnswered on August 27, 2017 at 11:59 PM
Update: I have activated your account back in good status and I have given you extra free 200 submission limit. If that is not enough until the monthly reset limit then you can proceed to upgrade your account.
I hope that helps. If you have questions, please contact us again.