- avlasorAsked on August 28, 2017 at 04:17 AM
I have read a lot of threads about this issue but finally I can't find/know what is the final status, please, could you help me?
I am trying to upload several images from a multiple files combo, with my android phone, but I can't do it, I only can one by one.
Was this issue finally solved or is it a android limitations?
- JotForm SupportChriistianAnswered on August 28, 2017 at 04:38 AM
I cloned your form (https://www.jotform.com/72221479775363) and test to upload multiple files but I didn't encounter any issues. I was able to upload several images simultaneously (not one by one) when I test the form on my Android device. To upload multiple images simultaneously from the phone, you will need to select the images and click ok or open.
Let us know if you need more help.
- avlasorAnswered on August 28, 2017 at 05:27 AM
We have tried with 3 different mobiles phone, with 2 I can't, but my colleague could with other but he has also android 7 and chrome (as me). Do you have any clue about what could be the problem?
- avlasorAnswered on August 28, 2017 at 05:52 AM
I think I found the reason. If you try to select pictures from Galery application it is not working, however if you go through file explorer you can.
Thank you for your help
- JotForm SupportKiranAnswered on August 28, 2017 at 08:33 AM
I have checked your JotForm on my Android phone and tried to upload multiple files using File explorer. I was able to select multiple files by long pressing the first image and then select the other images to upload all at a time. Unfortunately, my Android phone is not having the Gallery option when the Upload button is clicked.
Glad to see that you have identified the cause. Let me also check our colleagues to see if they have the Gallery option to investigate further. If I have any information in this regard, I'll update you here.