Form Designer: Uploading an image as background but not updating

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    rduong
    Asked on August 28, 2017 at 04:42 AM

    Hi

    I would like to upload an image for the background on this form

    https://form.jotformeu.com/71762620894362

     

    But the server couldn't update.

    Could you please help me ?

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    Chriistian
    Answered on August 28, 2017 at 04:55 AM

    Please try clearing your form's cache if the form isn't updating when you upload a new image for the background. Here's the guide on How to Clear Your Form Cache?.

    If the issue still persists, please also try clearing your browser's cache to see if that helps.

    Let us know if you need further assistance.

     

  • Profile Image
    rduong
    Answered on August 28, 2017 at 05:02 AM

    Still same problem

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    Chriistian
    Answered on August 28, 2017 at 05:11 AM

    I cloned your form (https://form.jotformeu.com/71762620894362and I tried to change the image background. I was able to replicate the issue on my end. The page background of the form didn't update.

    Please try to change or remove the image background URL from the injected CSS so that you will be able to update the image background.

    Here's the result when I tried to remove the background image URL on my cloned form.

     

    Related Guide: How to Inject Custom CSS Codes.

     

  • Profile Image
    rduong
    Answered on August 28, 2017 at 05:25 AM

    thank you but now an other problem show up ! The "form all" isn't in the right side, and i can't change in the CSS code....
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    ashwin_d
    Answered on August 28, 2017 at 07:50 AM

    Hello rduong,

    I have moved your second question to new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1233913

    Thank you!

  • Profile Image
    rduong
    Answered on August 30, 2017 at 08:22 AM

    Hi

     

    Problems again about uploading background and server.

    Could you please help me ?

  • Profile Image
    aubreybourke
    Answered on August 30, 2017 at 10:19 AM

    Please replace the CSS code:

    background-image : url('https://www.jotform.com/uploads/rduong/form_files/Fond v1 RDLMI v9.jpg');

    with:

    background-image : url('https://www.jotform.com/uploads/rduong/form_files/Fond_v1_RDLMI-v10.jpg');

    How to Inject Custom CSS Codes

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    rduong
    Answered on August 30, 2017 at 10:28 AM

    yes !!!!!!thanks