Why can't I log in?

  • Profile Image
    wilczyca 
    Asked on August 28, 2017 at 07:07 AM

    Hello,

    I've got a problem with my account. Every time I try to log in it shows me "autounsuspended" and sometimes even the "sign in" button stopped working. I don't understand why. I've tried changing password several times but even after that I couldn't log in with the new one because it showed an " autounsuspended" again. I've got very important form there so I can't just loose my account. Please, let me know if what is wrong or tell me what can I do to get rid off this problem.

     

  • Profile Image
    John_Benson
    Answered on August 28, 2017 at 09:00 AM

    Our anti-phishing filter tool automatically suspended your account because the form (Witaj) is asking for login information which violates our terms of use.

    We can re-activate your account if you let us remove the guilty fields. If that is okay with you, let us know so we can proceed.

    Thank you.