Why is my account suspended?

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    Asked on August 28, 2017 at 08:02 AM

    Can you please advise why my account has been suspended please?

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    Answered on August 28, 2017 at 09:26 AM

    Your account (Blissfulbmim) is currently suspended. The form (Infant Massage Enrolment Form) is asking for credit card information using regular text fields.

    Please take note that collecting credit card details using regular text fields are not allowed here in JotForm. Please check our terms of use.

    If you need to collect payments from your users, you need to use one of our payment processors.

    We need to delete the guilty fields so that we can reactivate your account. If that is okay with you, please let us know.

    We will wait for your reply. Thank you.

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    Answered on August 28, 2017 at 03:44 PM
    Please delete the fields and I will change to square payment.
    Thank you.
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    Answered on August 28, 2017 at 05:35 PM

    I went ahead and deleted the fields from your form. Please check this link to get details about the Square integration: https://www.jotform.com/blog/246-Process-Square-Payments-Online-with-JotForm 

    This guide may also help you: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    If you have any question, let us know.