What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Since my account upgrade, I'm not receiving email notifications (MCC Player Registration 2012/13 )

    Asked by BeRough on August 24, 2012 at 10:09 PM

    Forwarding from submissions list to phil@brough.id.au fails also.

  • Profile Image

    Answered by gori-mathew on August 25, 2012 at 01:09 AM
    Hi,
    I checked your mail logs indicating that emails are sent to your email set. (See logs below)
    ---------------------------------------------------------------------------------------------------------------------
    Current Server
    : /var/log/jotform/amazonSES.log:[23/Aug/2012:06:56:18 -0400] 22029261812850 AmazonSES
    Sent email to phil@brough.id.au - MessageID:0000013953202185-44c73d8a-6a39-41fa-839a-
    724a7602888f-000000 - RequestId:2a8e6edc-ed11-11e1-bdb5-1fd0181663f4
    ying: /var/log/jotform/amazonSES.log:[25/Aug/2012:00:58:05 -0400] 22029261812850 AmazonSES
     Sent email to phil@brough.id.au - MessageID:000001395c24e399-b860de99-f896-44d9-8c08-
    4cf8d42a8560-000000 - RequestId:7475d52e-ee71-11e1-a052-610b775c72a3

    monk: /var/log/jotform/amazonSES.log:[25/Aug/2012:00:30:50 -0400] 22029261812850 AmazonSES
    Sent email to phil@brough.id.au - MessageID:000001395c0bf0a6-0e457ff4-82e1-4dfb-9ae7-
    73e24f021123-000000 - RequestId:a5e304ce-ee6d-11e1-a82b-a96b1a457f49
    ------------------------------------------------------------------------------------------------------------------

    Can you try to whitelist Jotform's mail sever Ips sown in the link below;

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can also try using a different email like gmail/yahoo etc and test if you can get the mail alerts.

    Please lets know if this helps.
  • Profile Image

    Answered by BeRough on August 25, 2012 at 01:11 AM

    Seems to be working now, Thanks
    Date: Sat, 25 Aug 2012 01:09:43 -0400
    To: p_brough@hotmail.com
    Subject: Re: Since my account upgrade, I'm not receiving email notifications (MCC Player Registration 2012/13 )
  • Profile Image

    Answered by gori-mathew on August 25, 2012 at 01:51 AM

    Welcome and we are gald to know that your account is working fine.