Since my account upgrade, I'm not receiving email notifications (MCC Player Registration 2012/13 )

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    BeRough
    Asked on August 24, 2012 at 10:09 PM
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    gori-mathew
    Answered on August 25, 2012 at 01:09 AM
    Hi,
    I checked your mail logs indicating that emails are sent to your email set. (See logs below)
    ---------------------------------------------------------------------------------------------------------------------
    Current Server
    : /var/log/jotform/amazonSES.log:[23/Aug/2012:06:56:18 -0400] 22029261812850 AmazonSES
    Sent email to phil@brough.id.au - MessageID:0000013953202185-44c73d8a-6a39-41fa-839a-
    724a7602888f-000000 - RequestId:2a8e6edc-ed11-11e1-bdb5-1fd0181663f4
    ying: /var/log/jotform/amazonSES.log:[25/Aug/2012:00:58:05 -0400] 22029261812850 AmazonSES
     Sent email to phil@brough.id.au - MessageID:000001395c24e399-b860de99-f896-44d9-8c08-
    4cf8d42a8560-000000 - RequestId:7475d52e-ee71-11e1-a052-610b775c72a3

    monk: /var/log/jotform/amazonSES.log:[25/Aug/2012:00:30:50 -0400] 22029261812850 AmazonSES
    Sent email to phil@brough.id.au - MessageID:000001395c0bf0a6-0e457ff4-82e1-4dfb-9ae7-
    73e24f021123-000000 - RequestId:a5e304ce-ee6d-11e1-a82b-a96b1a457f49
    ------------------------------------------------------------------------------------------------------------------

    Can you try to whitelist Jotform's mail sever Ips sown in the link below;

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can also try using a different email like gmail/yahoo etc and test if you can get the mail alerts.

    Please lets know if this helps.
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    BeRough
    Answered on August 25, 2012 at 01:11 AM

    Seems to be working now, Thanks
    Date: Sat, 25 Aug 2012 01:09:43 -0400
    To: p_brough@hotmail.com
    Subject: Re: Since my account upgrade, I'm not receiving email notifications (MCC Player Registration 2012/13 )
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    gori-mathew
    Answered on August 25, 2012 at 01:51 AM

    Welcome and we are gald to know that your account is working fine.