Why is my quota for SSL forms being charged when I have them being submitted using the NORMAL link?

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    rootbear75
    Asked on August 25, 2012 at 01:45 AM

    My SSL quota is being used when I have the UNSECURED embed code in my website.... I got an email today saying my account was going to be suspended.  I would like to know WHY you guys are using my SSL quota when I am not submitting forms through that....

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    ItalyTech
    Answered on August 25, 2012 at 02:51 AM

    Hi and thanks for contacting us.

     

    I've checked your form and resetted SSL submissions counter.

    Let us know if this happen again.

     

    Thanks.

    Alessandro

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    rootbear75
    Answered on August 25, 2012 at 03:52 AM

    Going over the quota set my account to "expire."

    Still says it's going to on the 25th.

    Is there any way to take it off the expiration list?

     

    Thanks. 

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    ItalyTech
    Answered on August 25, 2012 at 04:52 AM

    Don't worry. I've already cancelled this schedule.

     

    Hope this helps.

    Alessandro

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    rootbear75
    Answered on August 28, 2012 at 05:16 PM

    Problem is still happening on my account.  New question was posted.