HTML tag showing in the message of form request.

  • travelbureau
    Asked on August 28, 2017 at 12:42 PM

    When we receive a request from our online form we have been receiving this example:

    Question                 Answer
    Name:            Test Tourism
    E-mail:          info@tourismrocks.com
    Your Message:            Test Tourism<br />
    PO Box 907<br />
    fdfasfsdfsdfsdfsdfsd

    In the message of the form, whenever someone hits the enter key to start a new line it leaves the html code <br />.  The requests on the jotform site don't show this line break.  When it is delivered to our gmail account it show the line break which has recently begun to show up.  How do we remove the line break?

    Page URL: http://www.sanrafaelcountry.com/travel-guide-request.html
  • Marvih
    Replied on August 28, 2017 at 1:35 PM

    Hi,

    Please create a new notification email then follow this guide. https://www.jotform.com/help/363-How-to-Have-Text-Only-Message-Format-in-Email

    I have cloned your website and change the email notification too. You may clone it if you want.
    https://form.jotformpro.com/72395554334966

     

    Thanks,