Why am I not receiving submissions via email?

  • Profile Image
    partypony
    Asked on August 28, 2017 at 03:46 PM

    Hello,

    I have not been getting the submission forms via email since Aug 25th.  I have to go to the Jot Form site to retrieve the submissions.

    Can you take a look and see what is happening?

    Thanks!

  • Profile Image
    Kevin_G
    Answered on August 28, 2017 at 05:46 PM

    I have checked the email history for the addresses on your forms and noticed the emails were successfully sent, you could also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    I would also recommend you to check your spam/junk folder since may be that your emails ended up there, marking them as safe or not spam should help you to receive future emails in your inbox folder. 

    Here is also a guide that you may take a look on, it could help you to know why emails are not sending: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    You could also ask your email provider to whitelist our IP addresses, you will find such info on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    I hope this helps. 

  • Profile Image
    partypony
    Answered on August 29, 2017 at 12:43 AM
    Thank You!!!  All were in the Junk folder, have no idea why, but yes, I
    did receive them.
    Debbie
    ...