My colleague was trying to open a completed form that I emailed her. It prompted her to the Private key wizard but we could not get past this step.

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    PotentialTS
    Asked on August 28, 2017 at 05:38 PM

    How do we create the private key wizard or open the completed form?

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    John_Benson
    Answered on August 28, 2017 at 08:31 PM

    I cloned the form and I can see that you have enabled the Encrypt Form Data in the Form Settings page.

    When you enabled the Encrypted Form Data option, you were given an option to generate and download a private key. I am assuming that you have the Private Key. If yes, you can share it with your colleague to open the Encrypted Submission. 

    For more information about Encrypted Forms, please visit this link: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    I hope that helps.