Payment processor not available

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    dayracap
    Asked on August 28, 2017 at 06:09 PM
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    jonathan
    Answered on August 28, 2017 at 08:49 PM

    I checked this on your account/username dayracap  but I could not replicate the problem.

    Can you please retry upgrade and do it instead in your My Accounts Billing section.

    Use this link https://www.jotform.com/myaccount/billing

    Click on the UPGRADE button of the plan you want to upgrade to.

     

    Just follow the succeeding instructions to on the payment screens to complete the upgrade.

    Let us know if you are still not able to do it.

     

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    dayracap
    Answered on August 29, 2017 at 09:31 AM

    do i need to pay by paypal only ?

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    aubreybourke
    Answered on August 29, 2017 at 10:39 AM

    You can pay with a credit/debit card, or PayPal. It is also possible to pay with cheque/purchase order/wire transfer.

     

    Here's a relevant guide:

    How to Upgrade My Account

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    dayracap
    Answered on August 29, 2017 at 11:14 AM

    I don't have these options ...!! all I can find is Paypal ..!!

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    dayracap
    Answered on August 29, 2017 at 11:23 AM

    I really need help, I have been dealing with jotform since around 16 months and now my customers are trying to reserve and they can't because I have to pay .. is this what will face me when I am upgrading my business with you guys ..!!! 

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    aubreybourke
    Answered on August 29, 2017 at 11:37 AM

    I have checked your account and can see the problem. Unfortunately, it seems our payment processer "Stripe" does not accept credit card payments from Egypt.

    The solution is to use our alternative payment processor: "FastSpring". 

     

    So assuming you want to upgrade to the Bronze account the URL is:

    https://sites.fastspring.com/interlogy/product/jotformbronzemonthly?referrer=dayracap

     

    If you want a different plan or a yearly package, please let us know and we will get the URL for you.

     

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    dayracap
    Answered on August 29, 2017 at 11:52 AM

    dear I just want the storage monthly plan ... maybe next month I will update for the yearly bronze ..

    can you provide me with the link ?

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    aubreybourke
    Answered on August 29, 2017 at 11:59 AM
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    Kiran
    Answered on August 30, 2017 at 03:11 AM

    @dayracap,

    I have checked your account and see that it is over limit by receiving 131 submissions for the current month. Please note that the Storage plan is having the same limits of Free subscription and it doesn't change any of the other limits. In order to receive new submissions for the forms in your account, it is required to upgrade to Bronze or higher subscription plan based on your requirement. 

    Or you may wait for the submission counter to reset on the first day of the following month to continue receiving the submissions.

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help. 

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    dayracap
    Answered on August 30, 2017 at 02:15 PM

    SO there is a difference between the 2 answers around 3 hours ..!!!!

     

    after I have already paid ..!!! and deleted half of my submissions to free some space ..!!!

     

    Thank you Jotform, ..!!

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    Kiran
    Answered on August 30, 2017 at 02:28 PM

    We are very sorry for the confusion. We wanted to give you clear information on the subscription plans so that you are not confused with the Storage plan. Though the submissions are deleted, since the account has already received more than 100 submissions for the month which is the limit for Free account, the forms are still disabled.

    If you want to upgrade to Bronze subscription plan now, please let us know so that we can refund the charge made for Storage plan. You may let us know here once you have upgraded your account to Bronze account. If you want to continue with Storage plan, you may wait for the submission counter to reset on the first day of the following month.

    Thanks!