Create PDF form not downloading using new form layout

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    Asked on August 28, 2017 at 06:34 PM

    Hi there

    I created a form and it can be shown online without any problem. But when I want to create a PDF Form it stops on "Working" and is not downloading the form at all. Tried it on Firefox, Safari and Chrome and could not download a PDF Form.

    May I know what can be the problem and how can I fix this?


    Form link:




  • Profile Image
    Answered on August 28, 2017 at 09:16 PM

    I see you are using the new form layout on your form

    The Create PDF tool is not yet available using the new form layout.

    You will have to switch to Legacy layout in Form Settings >>> Form Layout if you want to convert your form to PDF form version.



  • Profile Image
    Answered on August 29, 2017 at 02:29 AM

    Hi Jonathan,


    Thanks a lot. It worked. But there is another problem. The PDF Form is not created correctly. I need to break the pages and it is not doing it in a right way. Please see attached photos.


    Warm regards,


  • Profile Image
    Answered on August 29, 2017 at 02:53 AM

    I tried to upload the photos but I can't upload anything!

    The problem is that the PDF is very messy. Questions between pages are missing and boxes for ticking are mixed with word.

    Is it the only way jotform creates PDF form?

  • Profile Image
    Answered on August 29, 2017 at 04:13 AM


    I would suggest you to please upload the image again and we will take a look. You may like to take a look at the following guide on how to upload image in forum post:

    I did clone your form and changed the layout to legacy layout. I was able to download the PDF form successfully. Please check the screenshot below:


    We will wait for your response.

    Thank you!

  • Profile Image
    Answered on September 27, 2017 at 11:26 AM

    We are sorry for this inconvenience. 

    Create PDF function is fixed for the forms in the new form layout. You can convert any of your forms to PDF without having a problem. However, I checked your form by cloning to my side. Unfortunately, a field is missing and signature field has an alignment problem on the PDF layout. The assigned developer to this ticket has already been informed. Once the problem is fixed, you will be notified via this thread.

    Thank you in advance for your understanding. 

  • Profile Image
    Answered on October 09, 2017 at 07:35 AM


    This problem has now been fixed. Please accept our apologies for any inconvenience caused.