What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why aren't my forms processing payment

    Asked by JMizzle2216 on August 25, 2012 at 12:18 PM


    I have recently upgraded my paypal account to "payments pro" in order to process payments with a jot form, but the forms are not working when we try to process payments.  Can you help?  Attached is a screen shot of what it says when we try to process payment.

    The sooner you can answer the better, as people are trying to register as we speak.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on August 25, 2012 at 12:44 PM

    Hello Jamie.  The error appears because you might have not yet accepted the merchant agreement in your Paypal account.  Please make sure you have accepted the merchant agreement in your PayPal after your Pro account has been approved.

    If the error still persists, please contact Paypal's support.