- JosephAsked on August 28, 2017 at 11:43 PM
- JotForm SupportNik_CAnswered on August 29, 2017 at 02:48 AM
I checked the link and I'm afraid that the file doesn't exist. It could happen that the file wasn't uploaded completely, it failed, or something else.
So the file needs to be re-uploaded.
We're sorry for any inconvenience.
If you have any further questions please let us know.
- AOM GuestAnswered on September 18, 2017 at 03:34 AM
I will try and ask this to be re-sent to us.
I would also like to include in my query that the image I was able to open 3 days ago is giving me the same error today.
I appreciate your assistance with this matter.
- JotForm Supportashwin_dAnswered on September 18, 2017 at 05:01 AM
I'm sorry for the trouble caused to you.
I did check your account and found that you have enabled "Require log-in to view uploaded files." privacy setting and that is the reason why you are not able to download the filed directly from the link. Please check the screenshot below:
Please sign in to your account before clicking on download link or disable the privacy setting as displayed in the screenshot above and you should be able to download the file.
Hope this helps.
Do get back to us if you have any questions.