Form warning in French

  • Profile Image
    JoinEPC
    Asked on August 29, 2017 at 06:48 AM

    Hello,

    when I created a new form I had the buttons in English. Suddenly when I re-opened the form they are now in French. I also made sure the default language is in English so not sure what I am doing wrong.

    https://form.jotformeu.com/72402085830349

    Could you please help me? And as for my IP, I am based in the UK.

     

    Thanks

     

    Nicholas

  • Profile Image
    Marvih
    Answered on August 29, 2017 at 09:01 AM

    Did you try to change your default language to English(US) instead of UK ?

    If it is still happening your browser auto translates maybe?

  • Profile Image
    JoinEPC
    Answered on August 29, 2017 at 09:44 AM
    Yes I did. I also turned off the the automatic language detection toggle.
    I manually changed the names of the buttons now but the final automatic
    submission message is still in French. :(
    ...
  • Profile Image
    EltonCris
    Answered on August 29, 2017 at 10:48 AM

    Did you manage to fix this?

    All the texts in your form are all in English upon checking.

    Here's one for example:

    The translation feature is also disabled in your form as of this moment.

    Please let us know the status on this issue.

    Thanks

  • Profile Image
    EltonCris
    Answered on August 29, 2017 at 10:51 AM

    By the way, your thank you message and email notifications are in English language as well.

  • Profile Image
    JoinEPC
    Answered on August 30, 2017 at 11:43 AM
    Hi Elton,
    I changed the form and using the old template as its more useful for our
    purposes.
    https://form.jotformeu.com/72402085830349
    I am still getting the alerts in French.. :(
    Checked everything and can’t understand.. :(
    ...
  • Profile Image
    Welvin
    Answered on August 30, 2017 at 01:08 PM

    Please try checking your account language settings. Go to https://www.jotform.com/myaccount/settings. Make sure to select English in the Language:

     

    Also, confirm that the My Forms language is set to English. You can find the language option at the Footer section.

    https://www.jotformeu.com/myforms 

     

    I hope that works. 

  • Profile Image
    Welvin
    Answered on August 30, 2017 at 01:11 PM

    I'm sorry, you've mentioned it's the alerts. Do you mean the Notification and Autoresponder emails? If yes, then maybe your email client is translating the languages in the email? Or maybe your browser does it? What's your browser? Please check that.

    Your notification/autoresponder template is in English format. There is no way you will receive them translated into French. Your browser/email client probably does it. Please note that this applies to the Field labels only. The submission data depends on your customer. If they submit the form by putting all answers in the French language, you'll receive the email with Labels in English and Answers in French. 

  • Profile Image
    JoinEPC
    Answered on August 31, 2017 at 06:43 AM
    I finally found the issue:
    Please see screen shot attached.
    What happened is that all the setting in all the form warnings are in
    french…
    Mind you my french is a bit rusty so I definitely haven’t put them ins :D
    Seems there is no button to reset them al to the default language.
    Regards
    *Nicholas Del Conte*
    ...
  • Profile Image
    JoinEPC
    Answered on August 31, 2017 at 06:43 AM
    I fixed the issue. All the warning translated themselves into French
    (Somehow)
    and i pressed the reset button.
    You might want to look at the issue although I am not sure how it become
    like that.
    Regards
    *Nicholas Del Conte*
    ...