What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    account recovery

    Asked by Syed fahad ali on August 25, 2012 at 05:12 PM

    Hi ,

    i would like to recover the account that was created by me on the email address of fahadsfa@hotmail.com but now when i am trying to access it jotform is telling me that my id is not registered on jotform . the id for my account was pakistanyouthforum .. kindly check and respond



  • Profile Image

    Answered by gori-mathew on August 25, 2012 at 05:52 PM

    Your email address: fahadsfa@hotmail.com is on Guest account, you therefore need to move your Guest account to registered Free account.

    To create a free account , you will see something like this on the left side when you go to My Forms page:


    Click the orange Create a Free Account button and go through the process of creating your account. 

    You can also find the long orange button just below the login/password fields:

    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Please let us know if you have any other concerns.