What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When i try to downgrade, jotform sends me to paypal and they will not allow me to cancel reaccuring payment. Why?

    Asked by mattmanus on August 25, 2012 at 06:20 PM
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    Answered by fxr on August 25, 2012 at 06:38 PM


    Can you try this process and see if you have any better luck?

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.



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    Answered by mattmanus on August 25, 2012 at 06:42 PM
    It is cancelled but my account says premium "cancelled". I still however
    want the free service.
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    Answered by fxr on August 25, 2012 at 06:47 PM


    Ah that just means, you will be automatically downgraded to FREE (with the associated submission limits etc) when the time you have already paid for expires, thats September 12th.