- swithersAsked on August 29, 2017 at 10:53 AM
This has been a big headache. Please help us get out forms up and running back on out site. We already paid you our subscription.
- JotForm SupportBJoannaAnswered on August 29, 2017 at 11:39 AM
It seems that you upgraded the wrong account. You do not have any form created on your account swithers. The forms are created on the account JamieHoh and the forms are shared with your account.
We can move the forms from the account JamieHoh to your upgraded account swithers. However, that request must be made form the account JamieHoh.
Or we can downgrade your account back to Free and refund a payment and then you can upgrade the correct account.
Let us know how should we proceed.