Update Autoresponder Email

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    sandyspringmuseum
    Asked on August 29, 2017 at 11:18 AM

    The return address on our email is misspelled.  I don't know how to correct it.  I think it's happening with all of our forms. 

     

    Sndy Spring Museum <noreply@jotform.com>

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    Chriistian
    Answered on August 29, 2017 at 12:03 PM

    Are you referring to the autoresponder email of your form? As per checking the form provided (https://form.jotform.us/23475303233143), the sender email of the Auto responder is set to noreply@jotform.com.

    However, the reply-to email is set to your account's email address. The reply-to email is the recipient when a user replies to the autoresponder they receive.

    If you need to update the Sender Email or Reply-to Email, just hover to your Autoreponder and click on the Edit icon.

     

    You can check this guide for more information: Setting up an Autoresponder Email.

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    sandyspringmuseum
    Answered on August 29, 2017 at 01:43 PM
    The problem is not the email address. The problem is that the name of our organization is misspelled: Sndy Spring Museum noreply@jotform.com
    Our name is Sandy Spring Museum. I do not know how to correct that.
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    Chriistian
    Answered on August 29, 2017 at 01:58 PM

    I checked your form now and the Sender Name in the Autoresponder seems to be correct now. I believe you are able to figure out how to correct it.

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    sandyspringmuseum
    Answered on August 29, 2017 at 02:43 PM
    Yes – thank you for double checking.
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