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nstockerAsked on August 29, 2017 at 2:30 PM
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David JotForm SupportReplied on August 29, 2017 at 3:47 PM
It looks like you selected Silver Yearly instead of Silver Monthly. I cancelled your subscription and refunded your payment. You should see a refund of $390.00 posted to your card in the next 5-7 business days.
When you create the new subscription, please make sure to check the box for monthly instead of yearly to ensure you are charged for the correct subscription.
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nstockerReplied on August 29, 2017 at 8:34 PM
Thanks - I caught the choice the first time and nothing seemed to process, must have missed in the rush . thanks for the quick reply.