No submission is showing on the submission page after the form has been submitted

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    mnotess
    Asked on August 29, 2017 at 03:04 PM

    There have been 3 submissions - 1 real and 2 bogus/test applications. None of them were received nor do they show as having been submitted.

    I checked the settings and they seem to be correct.

    Can you help me troubleshoot this?

     

    Martha Notess

    Faith Church

    Fort Collins, CO

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    Mike_G
    Answered on August 29, 2017 at 04:32 PM

    I have checked the only form on the website you shared with us, however, I am not seeing any records showing that there were submissions made on that form. There is no submissions on the form's submission page — How-to-view-Submissions nor any emails alert that is associated with the form on the email history page of the account — How-to-view-all-your-form-Email-History

    This is the form I see on the website you shared — http://www.jotform.us/form/72014984585161

    Did you make the submissions you mentioned directly on the form's direct link or from the website you shared? Did it show you the Thank-You page of the form when you did?

    We would like to test this on our end, may we ask permission to make test submissions on the form, please?

    We will wait for your response.

  • Profile Image
    mnotess
    Answered on August 29, 2017 at 05:43 PM
    That is the correct form.
    You don’t see any submissions because something isn’t working right; that is why I submitted my request for help.
    The submissions were made from the website I shared.
    If the Thank-You page was shown, it was lightning fast and then gone.
    Yes, please do make test submissions. I appreciate your help!
    Martha Notess
    Print Room Lead
    FAITH CHURCH
    3920 S. Shields St.
    Fort Collins, CO 80526
    970.226.2095
    Office hours Monday-Thursday 8am-5pm | Friday 8am-3pm
    ...
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    BDAVID
    Answered on August 29, 2017 at 07:39 PM

    I just submitted your form from the link you have shared, and it went through just fine, you may check it in your submissions view: https://www.jotform.com/help/269-How-to-View-Form-Submissions