Why is my field showing up even when it should be hidden?

  • Profile Image
    Asked on August 29, 2017 at 04:13 PM

    Good afternoon;


    I have hidden a field, please see screenshot, it shows hidden on the jotform form platform.  When I got to our website where the form is imbedded, it still shows the field.  We need it not to show - did not want to delete it as it was part of a calculation



  • Profile Image
    Answered on August 29, 2017 at 06:03 PM

    After further inspecting your form I found that you have included the field in a condition, this is why the field is shown even when it has been set to be hidden. 

    I would recommend you to remove the field from the condition, otherwise the field will be displayed until the condition is met. 

    Here is a cloned form of yours where I have removed the field from the condition, please take a look to the result: https://form.jotformpro.com/72406719756970 

    I hope this helps.