I am locked out of my account.

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    Latorya Clark 
    Asked on August 29, 2017 at 07:39 PM

    I had to reset my password and now I'm locked out of my account. It is suspended. Please unlock my account.

     

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    John_Benson
    Answered on August 29, 2017 at 09:41 PM

    The "Contact Information" form is asking for Credit Card information which violates our terms of use. That's the reason why your account got suspended. Here's a screenshot:

    I have deleted the guilty fields and re-activate your account. You can now use your account and forms properly.

    You can use our payment tools if you want to create a donation form. Here's a guide: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    Here's the list of our payment processor apps: https://apps.jotform.com/category/payment_processing

    Thank you.