how do I cancel my subscription?

  • Profile Image
    ccvas
    Asked on August 26, 2012 at 10:20 AM
  • Profile Image
    danieldlopezp
    Answered on August 26, 2012 at 10:47 AM

     

    Hello ccvas,

    If you want to cancel your subscription, please do the following steps:

     1. Login to your account.

    2. At the bottom right part of your page you will find "Account Settings", click on it.

    3. In your account info, Click Cancel button.

     

     

     

    Did you pay for your subscription using credit card or via Paypal?

    In case that you use Paypal you have to do this extra job:

     

    Log into your PayPal account.

     

    5. Find the latest payment you made to us.

    6. Click on your subscription number.

    7. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    I hope that can help you, if you have other questions about this please let us know

    Have a good day and thanks for using JotForm

  • Profile Image
    pinoytech
    Answered on August 26, 2012 at 10:56 AM

    Hi ccvas,

    I have answered already your request on this thread: http://www.jotform.com/answers/123592-how-do-I-cancel-my-subscription?entrymessage=10732640770

    Thank you!