What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do I cancel my subscription?

    Asked by ccvas on August 26, 2012 at 10:20 AM
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    JotForm Support

    Answered by danieldlopezp on August 26, 2012 at 10:47 AM


    Hello ccvas,

    If you want to cancel your subscription, please do the following steps:

     1. Login to your account.

    2. At the bottom right part of your page you will find "Account Settings", click on it.

    3. In your account info, Click Cancel button.




    Did you pay for your subscription using credit card or via Paypal?

    In case that you use Paypal you have to do this extra job:


    Log into your PayPal account.


    5. Find the latest payment you made to us.

    6. Click on your subscription number.

    7. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    I hope that can help you, if you have other questions about this please let us know

    Have a good day and thanks for using JotForm

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    Answered by pinoytech on August 26, 2012 at 10:56 AM

    Hi ccvas,

    I have answered already your request on this thread: http://www.jotform.com/answers/123592-how-do-I-cancel-my-subscription?entrymessage=10732640770

    Thank you!