How can I set up a new account

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    Lauren Krauth 
    Asked on August 30, 2017 at 10:26 AM



    I previously had a Jotform login under my old employer's master account ( I have since changed positions and am no longer under that same management but have the same email address and am trying to set up a new account with that email address. I asked my old colleague who manages the account to remove my email address from their account, and she did, but I still get a message that my email address is unavailable when I try to sign up. What do I need to do in order to start a new account?


    Thank you!

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    Answered on August 30, 2017 at 11:51 AM

    The username LaurenKrauth is still associated with your email address.  They need to change your JotForm account emaiin their My Accounts Profile page

    You could also create an account under a different email address and then update the account to your desired address.