Notification e-mails not sent when responses are edited

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    ARCORACI
    Asked on August 30, 2017 at 11:01 AM

    I just sent out a jot form to class of 370 and it was quite successful.  However, one of the largest complaints was that people did not receive a confirmation e-mail after they edited their responses to change their workshop times.  I  had set the notification setting to send on edit but it didn't happen. What do I need to adjust to make that happen when i send it out again in November so kids can sign up for spring classes?

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    liyam
    Answered on August 30, 2017 at 12:47 PM

    I checked your form's settings and as it shows on the email settings, an email alert should send on edit. Can you share with us which specific submission it is that was edited so we can see on the logs if an email was sent?

    You can also check this guide to know how to view your email logs: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History