Submit button doesn't work

  • santoshayogaretreats
    Asked on August 30, 2017 at 11:05 AM
  • Marvih
    Replied on August 30, 2017 at 11:37 AM

    Can you please reply with more details regarding your issue?

  • santoshayogaretreats
    Replied on August 30, 2017 at 12:43 PM
    Yes, thank you. I had someone test my form last night and they couldn't get the submit button to work. I had no problem with previous tests. Not sure what the story might be... here is the form - https://form.jotform.us/72368261485160. Will have them retest and have a second person test later today.
    Marisa Wolfe
    Santosha Yoga & Meditation Retreats
    11 Chambon Rd PO Box 146
    Lemitar, NM 87823
    505-417-1986
    bliss@santoshayogaretreats.com
    www.santoshayogaretreats.com
    ~adventure inside and out~
    ________________________________
    ...
  • Marvih
    Replied on August 30, 2017 at 12:50 PM

    Upon checking it seems your form is working fine. Unless they had an error with their credit card information which causes it to stuck..

  • santoshayogaretreats
    Replied on August 30, 2017 at 1:44 PM
    They didn't use their credit card, so perhaps it was a fluke. I did get the test form you sent. Thanks for checking!!
    Marisa
    Santosha Yoga & Meditation Retreats
    11 Chambon Rd PO Box 146
    Lemitar, NM 87823
    505-417-1986
    bliss@santoshayogaretreats.com
    www.santoshayogaretreats.com
    ~adventure inside and out~
    ________________________________
    ...
  • Elton Support Team Lead
    Replied on August 30, 2017 at 1:57 PM

    It also worked for me when I made a test on the cloned version of your form.

    Submit button doesnt work Image 1 Screenshot 20

    Perhaps it was a user-end error, most likely related to the credit card.

    Please tell them to try it one more time and let us know how it goes.