BANNED EMAIL

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    IHSAN AKGUN
    Asked on August 30, 2017 at 01:48 PM

    dear sir

    we send many times email to jotform

    we dont recevied feedback

    we dont received our form answers to our email

    system BANNED OUR MAIL

    and we dont have solutions from JOTFORM

     

  • Profile Image
    BDAVID
    Answered on August 30, 2017 at 02:03 PM

    What is the form for which you are not receiving email notifications when it is submitted? If the email address is being added to bounce list, here is how to remove it: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please also check your spam folder, if you find any notification there, mark it as NOT SPAM. In addition to this, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses