Not able to enter amount in Donation field of the form

  • Profile Image
    CraigL61
    Asked on August 30, 2017 at 03:28 PM

    I created a form with a donation field where the user can enter the amount of the donation. Please let me know why it's not working. 

    A few users have tried it and reported back that it's not working. 

    Also, I wanted to hide the text next to donation where it says FREE. I put in CSS code for that but it must have the wrong element. 

    Here is the link to form.

    Thank you!

  • Profile Image
    jonathan
    Answered on August 30, 2017 at 03:43 PM

    In your form you were using the wrong Payment Type in the Payment field.

    Instead of Sell Products, you should use User Defined Amount or  Collect Donations instead.

     

     

    I suggest you update the form and assign the correct Payment Type needed.

    Let us know if this did not fix the issue.