My Thank You Page stopped working

  • TipsForSuccess
    Asked on August 30, 2017 at 6:17 PM

    Before today, my Thank You page showed users' text from the form and a PDF link.

    Today I've been making several changes to the form, including some CSS. I made no changes to the Thank You page. Now, the Thank You page does not work. 

    I checked the Thank You page settings and everything seems fine.

  • Support_Management Jotform Support
    Replied on August 30, 2017 at 6:43 PM

    I made a test submission to your form (please ignore it) and entered "test" on all the Long Text Entry Fields you have on your form.

    Your Thank You Page is currently setup like this:

    My Thank You Page stopped working Image 1 Screenshot 30

    And this was how the submission happened from my perspective:

    My Thank You Page stopped working Image 2 Screenshot 41

    You would see that the Thank You Page I saw corresponds with what you have setup. Can you please be more specific on what's not working on your Thank You page? Perhaps sharing a screenshot of how you see it from your end VS how it's supposed to look like will help us better understand your issue.

    Related guide: How-to-Post-Screenshots-to-Our-Support-Forum 

  • TipsForSuccess
    Replied on August 30, 2017 at 7:43 PM
    For some reason, it’s working now.

    It was showing a blank page after clicking the submission button (“Create Plan”).

    Thanks




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