- lakeviewrockAsked on August 30, 2017 at 07:31 PM
It is saying that email is bouncing back.
- JotForm SupportKevin_GAnswered on August 30, 2017 at 09:13 PM
I have checked your email address and it has been added to our bounce list due to the following reason:
Reason(s) : smtp; 550 5.7.1 Sender ID (PRA) Not Permitted
I already removed it so you can receive emails now, please also follow this guide in order to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
I would also recommend you to whitelist our IP addresses in case you are still experiencing bouncing issues, this should help to avoid any security filter to block emails from JotForm: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
I hope this helps.