Why is my email address in the bounce list?

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    Asked on August 30, 2017 at 07:31 PM

    It is saying that email is bouncing back.


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    Answered on August 30, 2017 at 09:13 PM

    I have checked your email address and it has been added to our bounce list due to the following reason: 

    Reason(s) : smtp; 550 5.7.1 Sender ID (PRA) Not Permitted

    I already removed it so you can receive emails now, please  also follow this guide in order to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    I would also recommend you to whitelist our IP addresses in case you are still experiencing bouncing issues, this should help to avoid any security filter to block emails from JotForm: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    I hope this helps.