Really stuck with file upload not working in app browsers (Aurasma /Edmodo)

  • penworks
    Asked on August 31, 2017 at 9:31 AM

    Ive asked this before, and there are others who ask questions on this topic.

    Is there any workaround to make in app browsers open the File upload browse window? Im using this for PhD research so some kind of solution would be great.

    Also, why cant I reply to other threads? 

  • Chriistian Jotform Support
    Replied on August 31, 2017 at 11:09 AM

    I am not quite sure what you mean by "app browsers". Do you have a File Upload field in your form that is not working? I tried the File Upload field in your form http://www.jotformeu.com/form/63001227649350 and it is currently working. Can you please describe to us the problem you are encountering.

     

    Also, why cant I reply to other threads? 

    Perhaps the thread you are trying to reply to is private, which means only the owner and the Support Team can send replies on it.

  • penworks
    Replied on September 25, 2017 at 4:43 AM
    sorry to not reply sooner I have been away.
    when I say 'in app browser' I mean just that, an inbuilt browser that is
    from a mobile app - eg edmodo, facebook, aurasma etc.
    In android it disables the file upload field. Very annoying!!
    Pen
    ...
  • Jenny
    Replied on September 25, 2017 at 6:57 AM

    I have checked your account and found an earlier thread asking the same question.

    Thread link: https://www.jotform.com/answers/974227  

    As my colleague explained the issue originates from Edmodo's end and since it is the preference of Edmodo to load link, unfortunately, we can not provide a further solution. 

    Alternatively, you may consider other sharing possibilities of our forms. 

  • penworks
    Replied on October 4, 2017 at 9:43 AM
    Hi
    ...
  • Chriistian Jotform Support
    Replied on October 4, 2017 at 10:49 AM

    It seems that your reply was not properly sent. You can directly post your reply to this thread in this link: https://www.jotform.com/answers/1236925. 

  • penworks
    Replied on October 15, 2017 at 2:31 AM

     Hi again Jotform folks

    After several more tests etc, as well as potential mobile app updates, here's more useful info (as others ask about this issue periodically on the forum).

    The Android InAppbrowser can cause issues with file upload fields on forms - any forms, not only Jotform.

    It appears that many apps using the InAppbrowser can throw this error. Jenny is partially correct therefore to point out that this is an Edmodo issue and not Jotform.



    For further info on the Android Inappbrowser see Cordova documentation, or PhoneGap, for example. Also refer to many questions on Stack Overflow... ;)

    The Edmodo app appears to have possibly sorted this out as my most recent tests have permitted the files uploaded to get through to the Jotform database. HURRAH! I will test other apps as I go along.

    Thanks everyone for continued patience and superb support from Jotform staff - as a free service it is unbeatable. I highly recommend :)