- DebworkAsked on August 31, 2017 at 09:55 AM
Like many, this views limitation took me by surprise.
Where is the report to see each report's number of views this month? It should be easily available from the total views number but it is not. To clarify - I don't want to see each number individually I need to see the report of ALL forms on one report, number of views this month. I don't care about the timeline, just totals.
- MarvihAnswered on August 31, 2017 at 11:07 AM
- DebworkAnswered on August 31, 2017 at 11:17 AM
Why do you make us go one by one instead of giving as a proper report?
Ok I did just that and totaled it up. My views for the month come up to less than 2500!!
- MarvihAnswered on August 31, 2017 at 11:28 AM
No need to check it one by one you can just go to your https://support.jotform.com/myaccount/usage.
Also while you counted your form views using the analytics, maybe you forgot to click the "All-time" tab.
I also double checked it on our support panel and it still seems correct.
- DebworkAnswered on August 31, 2017 at 11:41 AM
Why do I need ALL time? I looked at each form on the "THIS MONTH" tab and this month I see less than 2500 views total yet I am getting a warning about coming close to the limit for the MONTH.
I want to know counts for each form. If there is a form that is getting 7k views/month I want to know which form because I can't find it.
- JotForm SupportJohn_BensonAnswered on August 31, 2017 at 12:34 PM
Thank you for your cooperation.
I also checked your form analytics one by one and it is also the same as your result. I was able to replicate the issue. I have now recalculated your form views and I manually changed the form view counter of your account to 2,000.
I will also investigate the issue further so I can explain it to you properly. For the meantime, please visit this link for more information about form views: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about
I hope that helps. If you have questions, please contact us again.
- DebworkAnswered on August 31, 2017 at 01:11 PM
Ok thank you.
I already read that link and much more before writing a support request. I spent over an hour on this issue trying to track down what was going on.
I don't think the request for a report that show total views per month per form is unreasonable since all forms could get shut down ... and I am not the only one whose account had to be reset at one point or another.
I value your product and hope I don't have to prove the numbers again in the future. Please provide a tool to analyze views faster.
- JotForm SupportBJoannaAnswered on August 31, 2017 at 02:06 PM
I will check with my colleage to see if he was able to find the reason why the counter was incorrect.
If there is an issue we will report it to our developers.
You can also check this guide: