I can recieve the test mails from jotform account but dont recieve the mails sent from my website

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    Asked on August 27, 2012 at 04:36 AM

    I am able to receive the test mails for all my forms but if someone fills out the form on my website. i cant receive them at my email address mentioned in the recepients email. Please help.

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    Answered on August 27, 2012 at 04:49 AM

    Hi, I've checked our mail log and I paste you our log information:


    monk: /var/log/jotform/amazonSES.log:[27/Aug/2012:04:22:29 -0400] AmazonSES Sent email to panna@himalayannaturetrails.com - MessageID:00000139672cc061-8aae3c34-7060-4e0c-990a-fa94ce9cc89d-000000 - RequestId:5798163f-f020-11e1-8926-b7e755c34e46
    I may suggest you to check spam folder and whitelist this IPs:

    Hope this helps. Please let us know if you need further assistance. Alessandro