Unresponsive form

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    parthenongyros
    Asked on August 31, 2017 at 11:28 AM

    Good morning,

    I'm using one of your forms as an online job application. I've been told by many many people now that when they try to fill it out on their phones it kicks them off and the form resets. They're able to do it from a laptop, though. Can you tell me what is happening and how I can fix it?

    Thanks for your help,

    Erin 

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    aubreybourke
    Answered on August 31, 2017 at 12:07 PM

    I tested your stand alone form and it seems to be working fine. I also tested the form on your site.

    I see a couple of problems that you have with your site:

     

    #1. You need to use the iFrame embed method. This will ensure the form behaves like the stand alone form. This should hopefully fix the form from misbehaving.

    Getting the Form iFrame Code

     

    #2. Your website doesn't display well on mobile devices. What I suggest is to use the mobile responsive widget. Just search for it on the widgets tab. And then drag it over to your form.

     

    If that doesn't fix it then I suggest reading the following guide:

    Responsive Web Design - The Viewport